CSK Support 24 is a Domiciliary Care Agency , that is passionate about high quality levels of domiciliary support services offered across Birmingham. Our at-home support is flexible and responsive to all our customers` needs. Our trained and dedicated staff always ensure that they provide outstanding support to our customers. Our office is based in Oldbury, where we can conveniently service Sandwell, Quinton, Dudley, Halesowen and surrounding Birmingham areas.
About CSK Support 24
At CSK Support 24, we pride ourselves on providing person-centred care and we are committed to planning our customers` care according to their individual needs. We are unique in that we provide our customers with the same member of staff, according to the customer`s preference, with whom a good rapport can be created, to enhance continuity of care.
We maintain regular dialogue with you, as our customer, and your family, ensuring that everyone is well informed. CSK Support 24 always puts customers first to ensure they have the highest quality of life by being empathic to their needs.
We are regulated by Care Quality Commission (CQC).
Our Aim
- Offer skilled care to enable people supported by us to achieve their optimum state of health and well-being.
- Treat all our (direct & indirect) customers and all our staff with respect at all times.
- Uphold the human and citizenship rights of all who work and visit here and of all Customers.
- Support individual choice and personal decision-making as the right of all Service Users.
- Respect and encourage the right of independence of all Customers.
- Respect and encourage the right of independence of all Customers.
- Recognise the individual uniqueness of customers, staff and visitors, and treat them with dignity and respect at all times.
- Respect an individual`s requirement for privacy at all times and treat all information relating to individuals in a confidential manner.
- The right of independence will be respected and encouraged for all Customers.
- We recognise the individual need for personal fulfilment and aim to offer individualised programmes of meaningful activity to satisfy the needs of Customers and staff.
CSK Care Values
The CARE VALUE BASE IS A SET OF RULES AND GUIDELINES THAT EVERY CARE PRACTITIONER HAS IN ORDER TO PROVIDE SERVICES TO THEIR CLIENTS.
The 7 PRICIPLES ARE AS FOLLOWS
- Promoting anti discrimunatory practice.
- Maintaning confidentilaity of information
- Promoting and supporting individula rights diginity independence choice and safety.
- Acknowledging an individual personal beliefs and identity.
- Protecting individiguals from abuse
- Providing effective communication and relationships.
- Provinding indivivualised care.
Our Care ValuesS.
- To become the market leader and provider of choice in Domiciliary Care services within the WyreForest District Northampton and Birmingham.
- To provide quality services, focusing on the customer experience, ensuring consistency and continuity and providing skilled, compassionate and sensitive care & support.
- Providing support with activities of daily living and Promoting independence.
- Delivering Personal Care.
- Opportunities for Activities.
- Alleviation of loneliness and isolation.
- Provision of a ‘bridge’ to community presence and participation.
About our staff
- Our staff are fully trained and qualified.
- Senior staff members are encouraged to achieve a supervisory qualification, however, as long as standards of care are met, it is up to the individual whether they want to train for the qualification or not.
- The staff allocated to support you will be chosen in order to match their skills with your needs, and also to minimise travelling distances in order to support good time attendance.
- In addition to the direct support staff the Registered Manager works 40 hours per week, most of which should be in addition to the levels displayed. In certain circumstances the manager may be included within the staffing levels described.
- Staffing levels may be changed at the discretion of the Manager if there are particular needs.
- Care staff work on a rota system, which ensures that the service is staffed by the appropriate number and skill mix, including weekends and public holidays.
- New employees are inducted to National Training Organisation standards within 12 weeks of employment. We manage and train our employees with the aim that all of our carers achieve NVQ level 2. All other employees receive the training appropriate to their work, for example Food Hygiene for catering staff.
- All employees receive annual training in health and safety matters such as moving and handling, fire awareness and procedures, adult protection issues, and a range of other matters.
- Senior care staff are required to achieve a Level 3 Diploma in Health and Social Care.
Susan Redding
Director/Branch manager, CSK Support 24
Susan, who has over 10 years experience in Health and Social Care, leads CSK Support 24. She has attained NVQ level 2 and 3 in Health and Social Care and Bachelors in Mental Health from Birmingham City University.
Cauline Waithaka
HR Manager, CSK Support 24
Cauline has over five years experience in the Health and Social Care industry and holds Masters in HR. She also has a Bachelor’s Degree in Human Resources Management.
I am more than fully satisfied with the excellent service provided so carefully and so sincerely by each and every care giver.
We are confident in leaving our mother in CSK support 24’s care. They deliver wonderful service with a personal touch!
My Mom’s primary caregiver is wonderful. The nurse is wonderful and the overall experience was awesome!
Write a testimonial
All the testimonials on CSK Support 24 are written by clients from our community. So any testimonial you see is based on a stay that a guest had in a host’s listing.